Ticket Triage Tool
Reads Zendesk tickets, classifies them, sets priority, routes to the right team, and pins a TL;DR to the top.
Overview
Hooks into Zendesk's event stream. For every new ticket it classifies intent, sets urgency, tags the product area, assigns to the right team queue, and writes a one-sentence summary in the internal note. Escalations above a confidence threshold go to a human approval step before routing.
What's included
Quickstart
- 01
Connect Zendesk
Install the app from the Zendesk marketplace and authorize the API token.
- 02
Define your team routing map
Map ticket categories to team queues in the JSON config.
- 03
Set escalation thresholds
Choose which priority levels require human approval before routing.
- 04
Go live
Enable the webhook listener. Ticket flow starts immediately — no migration needed.
Reviews (304)
4.9 averageDaniel K.
RevOps Lead
Jun 18, 2026
Bought one agent to test, came back for the full plan a week later. The setup pattern is identical across all of them.
Amir H.
CTO, early-stage startup
Jun 9, 2026
The weekly digest alone justifies the price. Everything else is a bonus.
Claire Dubois
Marketing Director
Mar 21, 2026
The human-approval step is what sold me — nothing goes out without sign-off, which made it easy to get the team on board.
Ben Whitfield
Solo Founder
Feb 17, 2026
Support answered my setup question the same day. The inline node documentation is better than most paid tools I've used.
Priya Nair
Customer Success Manager
Feb 1, 2026
Good value for the price. Took a bit of tweaking to match our edge cases, but the setup guide's troubleshooting section covered it.
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